Your Privacy
Sempervirens are totally committed to protecting the privacy of our site
visitors and customers. We will not disclose information about our customers to
third parties except where it is a necessary part of providing a service to you
- e.g. arranging for a product to be sent to you.
In order to arrange and complete a service and delivery to you; we require your
name and address as well as your telephone number, thus we can keep you updated
on the progress of your order. Nor can we complete your order and delivery
without payment and so require the long number on your credit/debit card, the
expiry date and the last three digits on the signature strip.
Your Consent
We will not rent or sell your name, address, e-mail address, credit card
information or personal information to any third party (excluding partners from
whom you may have linked to our site) without your permission. If you have
purchased from our store and registered with our site, subscribed to one of our
newsletters and entered any of our competitions, or advised us of your e-mail
address, post & telephone we may occasionally update you on news and special
opportunities via e-mail, post & telephone.
Communication & Marketing
By becoming a member of Sempervirens and providing Sempervirens with your email,
postal address, telephone number you consent to receive communication from us
about our latest products and special offers (Our emails refer to your
Sempervirens membership and the products & services we offer including garden
plants, gifts, etc.) which we think may be of interest to you, the information
may also be used to notify you of products and services of third parties, which
may be of interest to you.
Opting out of Communication
All Sempervirens members have the option to opt-out of receiving marketing
communications from us and/or selected third parties. If you do not wish to
receive marketing (emails,postal,telephone) from us and/or selected third
parties we recommend you opt-out by visiting ‘Your Details’ in ‘My Account’ on
the Sempervirens website. You can access ‘Your Account’ once you register and
login.
Site Statistics
We may disclose aggregate statistics about the number of visitors to our site or
number of purchases made on the site as required by our directors. Data
regarding the visitors to our site is obtained using cookies and code which is
embedded in the site. Both the cookies and the embedded code provide statistical
information about visits to pages on the site, the duration of individual page
view, paths taken by visitors through the site, data on visitors' screen
settings and other general information. Sempervirens uses this type of
information, as with that obtained from other cookies used on the site, to help
it improve the services to its users.
What are Cookies?
A cookie is a small information file that is sent to your computer and is stored
on your hard drive. If you have registered with us then your computer will store
an identifying cookie which will save you time each time you re-visit
Sempervirens, by remembering your details for you. You can change the settings
on your browser to prevent cookies being stored on your computer without your
explicit consent.
Contacting us
We are always pleased to hear from our customers (even if it is a complaint!).
We are always grateful for any time you spend providing us with the knowledge we
need to ensure our customers are completely satisfied - we want you to return to
the site and to recommend us to your friends and family. If you have any
questions or feedback about this statement please do not hesitate to contact the
Sempervirens team, who will be delighted to answer any questions you may have.
You can do this via our contact us pages. |
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