Sempervirens are totally committed to protecting the privacy of our site visitors and customers. We will not disclose information about our customers to third parties except where it is a necessary part of providing a service to you - e.g. arranging for a product to be sent to you.
In order to arrange and complete a service and delivery to you; we require your name and address as well as your telephone number, thus we can keep you updated on the progress of your order. Nor can we complete your order and delivery without payment and so require the long number on your credit/debit card, the expiry date and the last three digits on the signature strip.
We will not rent or sell your name, address, e-mail address, credit card information or personal information to any third party (excluding partners from whom you may have linked to our site) without your permission. If you have purchased from our store and registered with our site, subscribed to one of our newsletters and entered any of our competitions, or advised us of your e-mail address, post & telephone we may occasionally update you on news and special opportunities via e-mail, post & telephone.
Communication & Marketing
By becoming a member of Sempervirens and providing Sempervirens with your email, postal address, telephone number you consent to receive communication from us about our latest products and special offers (Our emails refer to your Sempervirens membership and the products & services we offer including garden plants, gifts, etc.) which we think may be of interest to you, the information may also be used to notify you of products and services of third parties, which may be of interest to you.
Opting out of Communication
All Sempervirens members have the option to opt-out of receiving marketing communications from us and/or selected third parties. If you do not wish to receive marketing (emails,postal,telephone) from us and/or selected third parties we recommend you opt-out by visiting ‘Your Details’ in ‘My Account’ on the Sempervirens website. You can access ‘Your Account’ once you register and login.
We may disclose aggregate statistics about the number of visitors to our site or number of purchases made on the site as required by our directors. Data regarding the visitors to our site is obtained using cookies and code which is embedded in the site. Both the cookies and the embedded code provide statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors' screen settings and other general information. Sempervirens uses this type of information, as with that obtained from other cookies used on the site, to help it improve the services to its users.
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
The table below explains the cookies we use and why.
|Google Analytics||No||4||Google Analytics uses this cookie to provide anonymous information about your visit to help us improve your experience.|
|Drupal||No||1||A simple cookie used by the content management system to check if you are logged in or not.|
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
We are always pleased to hear from our customers (even if it is a complaint!). We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied - we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement please do not hesitate to contact the Sempervirens team, who will be delighted to answer any questions you may have. You can do this via our contact page.
What our customers say
Just a note to thank you for your excellent customer service. I called so many times and each time you were so polite, helpful and courteous. You dealt with everything in a very efficient and professional manner and you had product knowledge. Everything was delivered on time. I am extremely happy with Sempervirens and would certainly recommend family and friends to yourselves.
Thank you once again!